"Going Postal"

Saturday, July 12, 2008

{"good morning, darcy, this is your wake up call!"}

{"goofing off at a warehouse"}

Yesterday our usually-handy-dandy-click-n-ship decided to act up and as we would print labels it would decide to charge our credit card a few times too many. I'm worried that by this evening we'll have a million air miles too many. We had our first lost package and our shipments are not coming in fast enough. Glitches, yes lovely glitches and since we don't have an employee that has a title "troubleshooter" we get to figure out all this "un-creative stuff" out! The USPS sent us an e-mail a few weeks with technical questions for us to answer, needless to say they went unanswered as to technical for us! Matt, {kara's husband} will need to come in and figure this out for us. AND, our air conditioner quit yesterday as the filter has not been changed for 3 years! When we rented the building this was never discussed and the basement is not a place we like to hang out. It never crossed our minds, there again we don't have an employee with the title "maintenance". As shopkeepers we wear many hats sometimes too many at once! It's a delicate balancing act and easy to stress out over too "many little things"!

{"sometimes you just need to have a good laugh"}

We now have decided to devote one entire day to only internet as keeping track of inventory from the actual physical shop and updating inventory levels when we sell something "out front". We have two stores now with internet. We still have new product to photograph and need to re-load pictures so customers can look at a larger picture. One day at a time.........."inch by inch life's a cinch, yard by yard life is hard"!

Thank you patient, kind & understanding customers, you keep us going! Also, to our lovely shopkeeper friends far & near your support means a lot! Life is about cheering each other on!!!

Preserve Me, O GOD,
For in THEE do I put my Trust.
Psalm 16-1


Teresa said...

Hip, Hip, Hooray! Just a little cheer for you :}
Like your attitude.

Andrea Singarella said...

You guys are hilarious. I love the signs. They'd look so beautiful in your window display (kidding of course!)
Yes, inch by inch is all you can do because you're only human. "The only way anyone ever climbed Mt. Everest is by putting one foot in front of the other." I think of this all the time and it does help.
Sending hugs from Va.....
xo andrea

Chris said...

Well you sound very cheerful despite the frustrations! All the hat-wearing is definitely the challenge of small business. Who knew you could have so much fun in the warehouse...

The order I received from you a couple of weeks ago was SO beautiful. I haven't tossed a bit of the packaging - the tissue and red stripe bag are background on my creative bulletin board, the packing material has been shaped into little bird nests and displayed under glass. The ribbons and notebook I actually ordered look so pretty in my notions jar that I will have to order more to actually USE. Good marketing strategy! --Vicki K

*The Beautiful Life* said...

Hi Darcy & Kara --
Here is a bit more good news for you ... if it was my package that had become your first lost package, you can now cross that off your list of glitches! I got my envelope Saturday and all is well!! :)
I have been shipping for almost 10 years now and I know how hard it can be to manage inventory levels because you never know which web-order is going to "clean you out" of an item unexpectedly! But, that's what makes life "fun", no? :)
Just keep reminding yourself that THESE are the 'good old days'. Right here. Right now. Enjoy!